OnStar realizes policy change mistakes and apologizes

A few days ago, OnStar announced changes in the company’s policy, and two of the changes caused quite a stir among consumers. The General Motors-supported safety and connectivity system tried to initiate policy changes that would do little more than invade the privacy of GM vehicle owners.

However, the uproar of angry consumers led the company to retract their policy changes and issue an apology within a matter of days. AutoWeek reports that Senator Chuck Schumer of New York called the attempted action “one of the most brazen invasions of privacy in recent memory.”

The New York Times reports that one of the aspects of the policy that was altered concerned the termination of services. Prior to the recent announcement, when a subscriber canceled their service, the two-way communication system ceased to work. Had the policy continued, OnStar would have been able to monitor the vehicles even after the contracts were canceled. The second change would have allowed OnStar to collect data and share it with other companies and organizations, regardless of whether a vehicle was still under contract or not.

“We realize that our proposed amendments did not satisfy our subscribers,” OnStar president Linda Marshall said, according to AutoWeek. “This is why we are leading the decision in the customers’ hands. We listened, we responded and we hope to maintain the trust of our more than 6 million customers.”